Start a chat with the button above, or with the chat button in the bottom-right corner of any page. Existing customers: sign in and open Messages in the Members Area. It is a bigger chat window that keeps all your conversations with us in one place, including the questions you asked with Ask Joel inside NinjaTrader.
Location
2920 Horizon Park Dr. Ste. A
Suwanee, GA 30024
Keep in Touch
Support Hours
Monday – Friday
8:00 AM – 6:00 PM EST
Looking for NinjaTrader support?
Affordable Indicators is an independent company that builds add-ons for NinjaTrader Desktop. We are not NinjaTrader, so we cannot see or change your NinjaTrader account, platform license, market data subscriptions or brokerage account. For those, contact NinjaTrader directly:
- From inside the platform: in NinjaTrader Desktop, open the Help menu and send a message to NinjaTrader Support. It attaches your log files and platform details, which usually gets you a faster answer.
- Online: NinjaTrader's support site, support.ninjatrader.com, has the help guide, account help and a support request form.
- Prop firm accounts: rules, resets, payouts and login credentials come from your prop firm. The exception is a missing "Evaluation (Rithmic)" entitlement in NinjaTrader, which NinjaTrader Support adds.
Contact us about anything to do with our products: installing or updating an add-on, licenses and NinjaTrader Machine IDs, the trade copier, Chart Trader tools, orders and refunds. We are also happy to help with general NinjaTrader setup questions where we can, and we offer one-on-one Premium NinjaTrader Support sessions for deeper platform work.
Get a faster answer from us
Include these details in your first message and we can usually answer without a back-and-forth:
- The email address you used to buy, and the product you are asking about.
- Your NinjaTrader version, shown under Help > About in NinjaTrader Desktop.
- A screenshot of the error or the window that is not behaving, and what you did just before it happened.
- For trade copier questions, which accounts are the Master and the Followers, and which connection each one uses (Rithmic, Tradovate or another).
- If you are writing about an order, the order number from your confirmation email.
- If NinjaTrader shows an error message, the full text of the message rather than a summary. The exact wording usually tells us the cause, and a screenshot of the whole window is even better.
Quick answers before you write
Many questions we receive already have a step-by-step answer:
- NinjaTrader will not compile or an add-on disappeared after an import: how to resolve NinjaScript errors.
- Trades are not reaching some of your accounts: trades not copying to some Follower accounts.
- A prop firm account will not connect: our prop firm connection guides.
- Moving to a new computer or adding a second one: NinjaTrader Machine IDs and licenses.
Have a Question?
Search through our article database for answers to common questions about NinjaTrader indicators, trade copier setup, and more. We are grateful for you!
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