Trade Copier Troubleshooting Guide

1. Confirm You Have the Latest Software Versions

Before diving into specific troubleshooting, make sure both your Trade Copier and NinjaTrader installations are up to date. This alone can often fix common issues.

Verify you are on the latest Trade Copier version and NinjaTrader:
Check for Latest Version

To download the latest version of the Trade Copier, go to your Downloads Page in the Members Area.

After importing the updated NinjaScript and restarting NinjaTrader, changes take effect immediately—there’s no need to recreate your Accounts Dashboard.

2. Access the User Manual and Release Notes

For detailed setup guidance, download the User Manual from the “User Manual” tab in the Members Area:
Member’s Area – User Manuals & Release Notes 

3. Trades Not Copying from Master to Follower Accounts

Ensure the following:

• You are using NinjaTrader Desktop.

• The copier is turned ON in the top-left corner of the Accounts Dashboard.

• The correct Master and Follower accounts are selected.

• All accounts are connected (green status).

Other potential causes:

• The Master account must be highlighted brown.

• Copier might be turned off (button should be green and say [ON]).

• The copier may be set to a specific instrument (e.g., [ES 09-24]) that doesn’t match the current trade.

• The Accounts Dashboard might be in an inactive workspace—disable this restriction in the indicator settings under the “Safety” section.

4. Closing Trades Creates Reversals or Leaves Positions Open

• Please check out this article: Rithmic and NinjaTrader Connection Solutions

• Check if the Fade feature is enabled, this inverts follower trades.

• Check if your ATM Strategy has “Reverse at Target” enabled—disable it if necessary.

5. Receiving Apex Error Messages

Review Apex’s list of error messages:
Error Messages and Fixes – Apex

To review error logs, go to the “Log” tab in NinjaTrader’s Control Center.

6. Selecting or Changing Master and Follower Accounts

• To set a Master Account: Double-click the status dot to the left of the account name.

• To set a Follower Account: Single-click on the account name.

• To change Master Account: Turn off the copier and unlock the dashboard, then repeat the selection steps.

7. Trade Copier and Risk Manager in One Download

Yes, both the Trade Copier and Account Risk Manager are included in the same NinjaScript file. You only need to download and import once.

8. Accounts Not Appearing in the Dashboard

• Accounts show only once connected for the first time.

• Red dot = disconnected.

• Blown accounts may still appear in the dashboard but not in the Control Center.

• Use the [X] button to remove disconnected/blown accounts.

• Use [Restore] to unhide connected accounts.

9. Adding the Trade Copier to a Chart

1. Right-click on the chart and select Indicators…

2. Add ‘aiDuplicateAccountActions’.

3. Scroll to the bottom and enter your licensed email.

4. The window will now become the Accounts Dashboard.

10. Missing Risk Manager Columns

• These columns are part of the Risk Manager product.

• Enable it under Main Features in the indicator settings.

• Learn more: Account Risk Manager

11. Connecting Multiple Prop Firms

Follow this guide:
Connect to Multiple Prop Firms

12. Connecting Tradovate to NinjaTrader

Follow the steps to configure your Tradovate login through Connections > Configure in NinjaTrader.
If you’re still having trouble, reach out to NinjaTrader or your prop firm.

13. Connecting Rithmic to NinjaTrader

• Verify your license includes “Evaluation (Rithmic)”.

• If it doesn’t appear under Help > About, you won’t be able to connect.

• For live 3rd-party accounts, consider the Multi-Broker Add-On.

14. Daily Loss/Goal Not Matching PNL

This often results from slippage during trade exits. Market conditions, contract size, and execution speed can cause discrepancies between the target and actual results.

15. Apex Eval Accounts Showing Incorrect Values

Reset the following values manually:

• In the indicator settings, find Auto Liquidate Peak Balance.

• Set it to 50000 for each account after renewal.

16. Maximum Number of Follower Accounts

There’s no hard limit, but 20+ accounts can overload NinjaTrader, especially with large order sizes.

• Use ‘Executions’ mode if your system exceeds 200 pending orders at any time.

17. Refresh Positions Button Not Visible

It only appears when a position mismatch is detected. If all positions are in sync, the button won’t be shown.

18. Running NinjaTrader in a VPS

Check out these best practices and tips:
Running NinjaTrader on a VPS – Guide

19. Can I Copy Trades Between Two Computers?

No—currently, the Trade Copier does not support cross-computer communication.

20. Copying Mini and Micro Contracts

• When ‘Type’ column is disabled, Follower accounts copy the exact contract.

• When enabled, you can manually set each Follower account to Mini or Micro, regardless of the Master account’s position.