One-on-one NinjaTrader help, on your schedule
Book a private session with David or Joel. Pick a time, pay on our website, and meet on a Google Meet video call or by phone, your choice. Then we take control of your computer with TeamViewer and do the work for you, start to finish.
Choose who you'd like to meet with
Both work on NinjaTrader every day. Every session is one-on-one, on a Google Meet video call or by phone, and we work directly on your computer with TeamViewer while you watch.
David Koehler
Chief Operating Officer
David runs our day-to-day customer setups and knows our products inside out. He is the right call for most setups and fixes.
Best for
- Installing and updating NinjaTrader
- Getting our indicators and trade copier running
- Charts, templates and ATM strategies
- Tracking down errors and slowdowns
Joel Wyse
CEO & Lead Programmer
Joel writes our software and has 18+ years of NinjaScript experience. Book Joel when you want the person who wrote the code.
Best for
- Custom NinjaScript and programming questions
- How an indicator or strategy works under the hood
- Advanced copier, prop firm and multi-account setups
- Problems a setup session has not solved
Which length is right for me?
- 30 minutes One question or one fix, like an error message, a chart setting or a quick look at your setup.
- 1 hour Most people pick this. Installing on a new computer, setting up the trade copier, or a few things at once.
- 2 hours A full setup with you: many accounts on the copier, workspaces, templates and strategies built together.
Not sure? Pick 1 hour.
Pick a time
Only open times are shown, in your time zone.
Choose an expert and a length above to see open times.
Booked in a couple of minutes
Choose your expert
David or Joel, for 30 minutes, 1 hour or 2 hours.
Pick a time and pay
Only open times are shown. Checkout is the same secure checkout as our software.
Video or phone, we do the work
Join the Google Meet video call from your invite, or pick a phone call and we call you. Then we connect with TeamViewer and do the work on your computer while you watch.
What we can help with
- General computer optimization and maintenance
- Installing and updating NinjaTrader software
- Training on general use and features of the platform
- Configuring charts, indicators, and templates
- Setting up ATM Strategy templates
- Resolving platform custom programming errors
- Troubleshooting platform performance issues
- Learning to write your own custom indicators
Before you book, many common problems have a written fix: Resolve NinjaScript Errors, NinjaTrader and Microsoft OneDrive, and our Connection Guides.
Good to know
How do we meet?
Your choice: a Google Meet video call or a phone call. The Meet link is in your confirmation email and the calendar invite. If you pick a phone call when you book, we call you at your session time. Either way, we connect to your computer with TeamViewer and do the work while you watch.
Do I need TeamViewer?
Yes, please have it open before your session. With your permission, TeamViewer lets us take control of your computer, so we do the setup or the fix for you instead of talking you through it. You see everything we do and can end it at any time. In NinjaTrader, Control Center > Help > Remote Support opens it, or download it free.
Can I reschedule?
Yes. Use the link in your confirmation email up to 24 hours before your session, up to 2 times. Closer than that, message us in chat and we will do our best.
Can I split my time into shorter meetings?
No. Each booking is one meeting, so a 2 hour session is one 2 hour meeting.
Can I get a refund?
Sessions are not refundable once booked, as set out in our Terms and Conditions (our 30-day money-back guarantee covers software, not sessions). If you are not sure which session fits, ask us in chat before you book.
Which time zone are the times in?
Yours. We detect it from your browser, and you can change it just above the times.