With years of experience, we understand that using NinjaTrader can result in a wide set of challenges. Our team is ready to assist you with NinjaTrader platform support issues so you can stay focused on trading. Select an option below to get started.
Free Resources Available
Our team continually updates the Resolve NinjaScript Errors and Microsoft OneDrive guides as helpful resources for customers. Be sure to take advantage of these free guides before booking a session.
We are prepared to serve customers in areas including:
Is a premium session the right fit?
A session is best for problems that need someone to look at your screen with you: a platform that has become slow or unstable, a workspace you want rebuilt properly, ATM Strategy templates for a new trading plan, or a NinjaScript compile error you cannot track down. Many common problems have a free answer first:
- Questions about our products (installing, licensing, the trade copier, Chart Trader tools) are always free through live chat.
- NinjaTrader account, data and brokerage questions go to NinjaTrader Support, which we cannot access on your behalf.
- Common platform problems are covered in our free guides, such as updating NinjaTrader, fixing freezing and clearing the cache and resetting the database.
How to get the most from your session
- Write down what you want fixed or learned, in order of importance, so the time goes to what matters most.
- Join from the computer that runs NinjaTrader, and be ready to share your screen.
- Note your NinjaTrader version (Help > About) and save your workspaces before the session starts.
- Have screenshots of any errors, and your login details ready for the connections you want to set up. You type your own passwords during the session.
- Choose the two-hour session for training or a full platform rebuild; one hour is usually enough for a single problem.
Prefer to learn on your own first?
Our free NinjaTrader getting started guide covers installing NinjaTrader Desktop, connecting an account and setting up your first chart, and NinjaTrader Help has step-by-step fixes for the most common platform problems. If you work through those and still want a second pair of eyes, book a session and we will pick up from where you are.
Support meetings cannot be split into multiple sessions — your purchased time is only good for one meeting.
Perfect for focused troubleshooting or platform setup.
Ideal for in-depth training or complex configurations.