Legal
Refund & Sales Policy
Every software purchase made on or after October 7, 2026 is covered by our 30-day money-back guarantee.
Last updated October 7, 2026
This page summarizes the refund terms in our Terms and Conditions, which you agree to at checkout. If anything here differs from the Terms and Conditions, the Terms and Conditions apply.
30-Day Money-Back Guarantee
If a product does not work as advertised and we cannot fix it, you get your money back:
- Report the problem within 30 days of your purchase. Use live chat, email support@affordableindicators.com, or our Contact page. Tell us your order number, the product, and what is not working.
- Give us 14 days to resolve it. Before a refund is granted, we get up to 14 days from your report to get the product working as advertised. Most problems come down to a setting or a setup step and are fixed much sooner. Please reply to our questions, send any details or log files we ask for, and install any fix we send. If we are waiting on you, the 14 days pause until you reply.
- If we cannot resolve it within those 14 days, you get a full refund of the amount you paid for that product, back to your original payment method (your bank or PayPal may take a few business days to show it). If you reported the problem within the 30 days, you stay covered until our 14 days are up, even if that runs past day 30.
“Not working as advertised” means the product does not do what its product page says it does, on a setup that meets the requirements listed for that product. It is about what the software does, never about trading results: a product that works as described is working as advertised even if trades placed with it lose money.
When a purchase is refunded, your license for that product ends and the software must be removed from your computers. An upgrade or an extra-computer license is its own purchase, with its own 30 days. Purchases made before October 7, 2026 are covered by the terms in effect when they were made.
What Is Not Covered
- Change of mind, or a product you no longer need. If you are unsure whether a product fits your setup, contact us before you buy, or try it first where a free trial is offered.
- Problems first reported more than 30 days after the purchase date.
- Problems caused by a setup that does not meet the product’s listed requirements, by other add-ons or software whose own design conflicts with ours (a conflict caused by our product is covered), or by a broker’s or prop firm’s own rules and restrictions.
- A second refund for the same product (for example, buying a product again after it was refunded).
- Custom programming work, which is covered by our Programming Terms of Service, and booked support sessions, which are not refundable once booked (if you cannot make your session, contact us before it starts and we will move it).
No refunds for trading losses. The guarantee covers the price you paid for our software, and nothing else. We do not refund, reimburse or compensate losses on any account, including losses caused by trade copier or software issues. Read the full terms.
This does not affect any rights you have under consumer protection law that cannot be excluded.
Purchase Policy
- Every software purchase is a one-time payment for a lifetime license, with free future updates.
- Product licenses can only be used on the purchaser’s own computer or computers, up to the number of computers the license includes.
- Licenses cannot be shared, transferred, given away or resold.
Compatibility
Our products are built for NinjaTrader 8, and each product page lists its requirements. If a NinjaTrader update stops a product working within your 30 days, the money-back guarantee applies as usual. After that, we cannot guarantee compatibility with future versions of NinjaTrader or with other third-party software.
Questions before you buy? Contact us at support@affordableindicators.com or visit our Contact page.