More questions (11)
Where are my downloads?
After you sign in, open NinjaScript Downloads in the Members Area menu: every product you own, with its latest build. Installing one takes about two minutes with the install guide.
New computer or reinstalled Windows?
That usually changes your NinjaTrader Machine ID, which your license is tied to. The NinjaTrader Machine ID guide shows how to find the new one; then add it under NinjaTrader Machine IDs after you sign in.
Where are my orders and user manuals?
After you sign in, Order History in the Members Area menu lists every order you have placed with us, and User Manuals has the online manual for each of your products, so there is nothing to download or print.
Do I need an account for a free trial?
Yes, a free account, and no credit card is required. Already have an account? Sign in with it rather than creating a second one. Start Free in the Members Area menu then lists our free tools and the free trials you can start.
Can I change my email address or card?
Yes. After you sign in, Account Details changes your name, email address and password, and Payment Methods and Subscriptions hold your saved cards and any subscription you have with us.
What can I do in the Members Area?
Download the latest build of every product you own, read the online manual for each one, see your orders, manage your NinjaTrader Machine IDs, update your details, saved cards and subscriptions, and start our free tools and free trials. Everything is under the Members Area menu once you are signed in.
Should I tick Remember me?
On your own computer, yes: it keeps you signed in so you do not have to type your password every time. Leave it unticked on a shared or public computer.
The sign-in email has not arrived
Check your spam or junk folder first, and make sure you used the email address from your order. If it still does not arrive, chat with us using the button in the bottom right corner of any page and we’ll check the address with you.
Can I use my account on more than one computer?
Yes. Each computer is identified by its NinjaTrader Machine ID. After you sign in, add a new computer under NinjaTrader Machine IDs, or move your products to it, and the NinjaTrader Machine ID guide shows where to find the ID on each one.
Do I need to install anything to sign in?
No. Signing in happens here, in your web browser. You only install software, from the download page, when you want to use one of our products inside NinjaTrader.
Who do I ask if I am stuck?
Use the chat button in the bottom right corner of any page and tell us what you see on the screen. A screenshot helps, and you can paste one straight into the chat.
