NinjaTrader: “No accounts were found”
This one is a failed logon, not an empty connection. The full message reads “No accounts were found for this account type. Make sure you’ve chosen the correct value for Account type in your connection settings.” It comes from Tradovate-type connections, including My NinjaTrader, and the connection drops straight back to Disconnected.
Your username and password were accepted before this check ran, so re-checking the password is the wrong direction.
What it usually means
The account is not active at your firm. An evaluation that has ended, an account awaiting activation, a subscription that has lapsed, or a funded account not yet released returns no tradeable accounts of that type.
The Account type setting does not match your account. Tradovate-type connections have an Account type setting, Live or Simulation, and NinjaTrader looks only for accounts of that type. Prop firm evaluation and simulated funded accounts use Simulation. Check it under Connections, then Configure (if Configure is not on that menu, turn on Multi-provider first: Tools > Settings > General, tick Multi-provider, click OK, then close NinjaTrader and open it again (why Configure is missing)), against your firm’s setup instructions in the connection guides.
A subscription needs activating. On Tradovate in particular, an account can exist without an active platform subscription attached, which produces the same result.
What to do
- Log into your firm’s own dashboard and confirm the account is showing as active there.
- Check the Account type on the connection under Connections, then Configure. Simulation is right for evaluation and simulated funded accounts.
- If the account type is right, log into the web platform for the same login, Tradovate’s, or NinjaTrader’s own for My NinjaTrader, and see whether the account appears and whether it is a live or a simulation account.
- If it does not appear there either, it is an account status question for your firm, not a NinjaTrader problem.
Spotting it faster
On Rithmic connections the opposite case exists, where the login works and no account arrives. It is one of the specific conditions Unlimited Prop Firm Connections calls out, instead of leaving an empty account list for you to interpret. Its Find My Firm tab tells you which System entry each Rithmic firm uses.
The version that is not your account
There is a variant worth knowing. If this fails on one firm while your other firms connect normally, look at that firm’s account first. If every Tradovate-type connection fails this way, check the Account type on each one before anything else. Unsigned market data agreements do not cause this message: the accounts load and orders are rejected instead.
Affordable Indicators, Inc. is not affiliated with or endorsed by Rithmic, NinjaTrader, or any prop firm or broker named here; your firm’s and broker’s own terms govern how you may use your account, so check with them first.